Our Satisfaction Guarantee
To ensure customer satisfaction, Turnkey Web Tools, Inc. now offers a 14-day money back guarantee for all of our software products. We will do the best we can to ensure you are totally satisfied with our software and customer service.
Software License Refunds:
If you are not satisfied with our products you have the right to request and receive a refund within 14 days of the original purchase date. No refunds will be given after 14 days. Each client has the right to one refund only and no repeated refunds are available.
No refunds will be given for any additional licenses purchased on existing accounts, multi-license purchases, license renewals or ASP licenses.
Installation & Upgrade Service Refunds:
Refunds of fees for installation & upgrade services may only be given on installations and upgrades that have not yet been initiated by TWT, Inc.
Customization Refunds:
TWT, Inc. will only offer refunds on custom development if the work has not yet been initiated. If the customization has been started and a request to cancel the customization is requested, the initial customization deposit will be forfeited and any remaining work may be halted. No refunds will be given on any completed customization projects.
Technical Support Refunds:
Refunds for paid technical support services are available only if none of technical support points were used for provision of support services. Partial refunds for technical support services will not be given.
Refund Procedure:
We believe that most requests for returns can be avoided which is why the following steps must be completed in order for us to process your request.
- Contact our support staff before submitting your request to get professional assistance on any technical issue you have faced while installing/configuring the software. They may be able to help you find a feature you are looking for that you currently can't locate in the software. If we are unable to assist you, you will be given a return authorization reference number to place in your refund request.
- Download letter of destruction form here and fill it out completely. The PDF document can be filled out online and then printed and signed, or printed and manually filled out offline.
- Delete the software completely from your computer and/or web server.
- Fax the form to 951-302-2230 within 14 days of the order.
All refund requests must be faxed and received within 14 days after the license fee has been paid or when the contract was signed, whichever is earlier. The 14-day money back guarantee begins and includes the date of purchase. Requests directed via email or phone calls are not accepted for cancellation and will NOT be honored. Failure to get a proper return authorization reference number from us or failure to complete all requested details, may result in your request not being honored.
Please note that no refunds will be given until we verify that the software has been removed from your computer and/or web server and that the letter was received within 14 days of the purchase date. Refunds will be processed within 10 business days of your request.