Friendly Customer Services
Easy Customer Account Creation
Customers appreciate the convenience of SunShop's "My Account" area, which allows them to easily view previous orders, status, and shipping & tracking information all from one single location.
Intelligent Product & Catalog Search
It won't take long for your ecommerce customers to find the products they're looking for when they use SunShop's intelligent product and catalog search features. SunShop even includes an advanced search tool for narrowing searches to keywords, product categories, and more.
Convenient Wishlist & Registry Feature
SunShop gives you the tools you need to allow customers to create fun "Wishlists" that they can send to their family and friends. They can also setup a gift registry for a wedding or other special event, which automatically keeps track of items purchased, allowing others to avoid buying the same gift.
Newsletter Signup and Bulk Email Management
Newsletters are important for keeping customers informed about new products, sales, and other newsworthy information. With SunShop automatically collecting the email addresses your customers input through your ecommerce site, offering a personalized newsletter is easy. All communication is conveniently managed through your administration panel.
Quick Telephone & Mail Order Processing System
Need to process an online order placed by phone or mail? SunShop lets you login as a customer or place a new order for a new customer as if they were placing the order through your ecommerce site themselves. This allows your customers the convenience of placing a phone order but still track their order online.
Customizable Account Fields
SunShop provides the ability to add custom fields to the checkout process for collecting additional customer information such as Tax ID for processing wholesale orders. These custom fields can be printed on invoices and packing lists.
Non-Real-Time Payment Options (Phone, Mail Order, P.O.)
SunShop makes it easy for you to reward loyal customers through coupons, discounts, and other methods. By personalizing your offers, you can let your customers know how much you value them and keep them coming back for more.
Easy "Checkout Without an Account" Feature
With customizable account fields, SunShop lets you tailor your ecommerce site's checkout process. This allows you to collect the additional customer information you need to do business, such as Tax ID numbers for processing wholesale orders. You can also include these custom fields on your invoices and packing lists.
Live Order Tracking
SunShop's live order tracking system allows your customers to view and track the status of their orders and shipments in "real time" directly through your storefront. Customers can also view their order history and obtain a history of past purchases. This keeps customers informed and reduces customer support calls and inquiries.
Allows Customers to Save Their Shopping Cart
What better way to encourage your shoppers to come back than by saving their cart for them automatically. When they decide to resume their shopping, everything they placed in their cart previously is ready and waiting for them.